The termination of a conditional lease or sale agreement is subject to separate rules. In some cases, the consumer may challenge the agreement in court and remedy it because the relationship as a whole is unfair to the borrower. If you do not correctly comply with the rules of consumer credit, the execution of a credit agreement against a customer is only possible with a court order. Some agreements entered into before 6 April 2007 may not be applicable at all. They must ensure that the proposed credit agreement is duly explained to the borrower. Guidance on calculating the CER is available in the Ministry of Economy, Energy and Industrial Strategy (BEIS) guide on consumer credit rules. Download the guide on consumer credit rules (PDF, 563K). Information on the rules to be followed in the context of advertising credit agreements can be found in the rules on advertising credit. In most cases, the borrower has the right to withdraw from a credit agreement within 14 days of signing without justification.
Or within one day of receiving a copy of the agreement reached – or notification of the credit limit by credit card – if this happens after the expiry of the 14-day period. other than the creditor8; or (3) for the refinancing of any existing indebtedness of the debtor, that the borrower be given the opportunity to ask questions and have the agreement explained. They should also be advised to take pre-contractual information into account and to be able to take it with them for shopping. In most cases, it must be provided in a standard format, the credit information form before the contract, in order to improve comparability and understanding. Consumers have the right to complain to the Financial Ombudsman Service (FOS) about lenders and other credit companies. Note that the Consumer Credit Directive has changed the rules for calculating the global credit charge (CER) on which the annual percentage rate of charge is based. The customer may at any time request information on the amount to be paid to settle a contract in advance. You must calculate this amount according to the terms and conditions defined in the regulations. The customer also has the right to make a partly advance billing. In certain circumstances, you can claim compensation for early repayments. This applies as long as it is fair and the amount does not exceed 1 per cent of the amount repaid in advance, or 0.5 per cent if the agreement runs for a year or less.
and the creditor6, whether or not it is a party to this Agreement7; or (2) to finance a transaction between the debtor and a once-signed assignment, you must give the borrower a copy of the credit agreement – and all other documents to which it refers – unless it is identical to the one you have already provided. In this case, you must inform them in writing that the contract has been performed and that they can request an additional copy within 14 days. The concept of `regulated contract` within the meaning of CSF 1974, s 189 includes both regulated credit agreements and consumer regulated leases. . . .